our policy.
A $100 deposit is required to secure your appointment. This deposit will be applied toward the cost of your treatment.
Cancellations & Rescheduling:
Cancellations made within 24 hours of your scheduled appointment will result in forfeiture of the deposit.
If you miss your appointment this will result in forfeiture of the deposit.
We kindly request at least 24 hours’ notice for cancellations to allow us to offer the time slot to other clients.
If you provide more than 24 hours’ notice to reschedule, we are happy to find a more convenient time and apply your deposit to your next appointment.
refunds.
Bookings are non-refundable, except in cases of medical ineligibility for treatment. In such instances, a doctor's note is required for a refund.
standard of product.
We order from a NATA-approved sterile compounding laboratory that was built in 2018 to the new U.S. PHARMACOPEIA <797> & PHARMACY BOARD OF AUSTRALIA REQUIREMENTS.
Their ISO 5 Environment with an ISO 3 hood keeps the compounding laboratory highly sterile. Assuring our clients with high product standard and quality with ongoing and daily environmental monitoring.
In-house quality assurance procedures and processes include; environmental monitoring, sterility testing, endotoxin testing, batch testing, 24-hour temperature control, 24-hour humidity monitoring, and 24-hour pressure monitoring.
Strive to ensure confidence in the products they produce, and ensure they are of the highest quality. As such, purchasing raw materials from TGA (Therapeutics Goods Administration) approved suppliers.
Their highly qualified and trained staff in sterile compounding have experience with training in government departments and private sterile hospitals, along with continual internal and external accredited training.