our policy.
A $100 deposit is required to secure your appointment.
Cancellations within 24 hours of your scheduled appointment will result in forfeiture of the deposit. If you miss your appointment and we are unable to reach you, a 100% cancellation fee for the booked services will be charged after a 15-minute wait. These fees will be deducted from the card used for the deposit.
Your appointments and well-being are important to us. We understand that unforeseen circumstances can lead to schedule changes, and we kindly request at least 24 hours' notice for cancellations.
If you need to reschedule, we are happy to find a more convenient time. In the event of a genuine emergency, your deposit may be applied to a future appointment. However, if you reschedule within 24 hours of your original booking and then cancel, your $100 deposit will be forfeited.
refunds.
Bookings are non-refundable, except in cases of medical ineligibility for treatment. In such instances, a doctor's note is required for a refund.
standard of product.
We order from a NATA-approved sterile compounding laboratory that was built in 2018 to the new U.S. PHARMACOPEIA <797> & PHARMACY BOARD OF AUSTRALIA REQUIREMENTS.
Their ISO 5 Environment with an ISO 3 hood keeps the compounding laboratory highly sterile. Assuring our clients with high product standard and quality with ongoing and daily environmental monitoring.
In-house quality assurance procedures and processes include; environmental monitoring, sterility testing, endotoxin testing, batch testing, 24-hour temperature control, 24-hour humidity monitoring, and 24-hour pressure monitoring.
Strive to ensure confidence in the products they produce, and ensure they are of the highest quality. As such, purchasing raw materials from TGA (Therapeutics Goods Administration) approved suppliers.
Their highly qualified and trained staff in sterile compounding have experience with training in government departments and private sterile hospitals, along with continual internal and external accredited training.