our policy.
A $100 deposit is required for scheduling IV therapy treatments, whilst a $25 deposit is needed for scheduling injections only.
If a cancellation or rescheduling occurs within 24 hours, a cancellation fee will be charged, amounting to 50% of the reserved services. In the case of a missed appointment where the nurse cannot reach you, a 100% cancellation fee for the booked services will be applied after a 15-minute wait. These fees will be deducted from the card used for the deposit payment.
Your appointments and well-being are very important to us. We understand that unforeseen delays may happen, leading to necessary schedule changes. If you must cancel your appointment, we kindly ask for a minimum of 24 hours notice.
We are committed to finding a new convenient time for your service. If a genuine emergency occurs, a portion or all of the cancellation fee might be used for your future treatments.
refunds.
Bookings are non-refundable, except in cases of medical ineligibility for treatment. In such instances, a doctor's note is required for a refund.
standard of product.
We order from a NATA-approved sterile compounding laboratory that was built in 2018 to the new U.S. PHARMACOPEIA <797> & PHARMACY BOARD OF AUSTRALIA REQUIREMENTS.
Their ISO 5 Environment with an ISO 3 hood keeps the compounding laboratory highly sterile. Assuring our clients with high product standard and quality with ongoing and daily environmental monitoring.
In-house quality assurance procedures and processes include; environmental monitoring, sterility testing, endotoxin testing, batch testing, 24-hour temperature control, 24-hour humidity monitoring, and 24-hour pressure monitoring.
Strive to ensure confidence in the products they produce, and ensure they are of the highest quality. As such, purchasing raw materials from TGA (Therapeutics Goods Administration) approved suppliers.
Their highly qualified and trained staff in sterile compounding have experience with training in government departments and private sterile hospitals, along with continual internal and external accredited training.